Featured Projects
These projects cover three distinct learning challenges: onboarding, targeted performance support, and annual training, all designed for a regulated and fast-paced healthcare environment.
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Medicare Sales Agent Onboarding
Medicare Sales Agent Onboarding
A redesigned onboarding program that reduced training from nine weeks to six, increased sales performance by 20%, and earned a 2023 ATD Excellence in Practice Award.
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Reducing Member Complaints
Reducing Member Complaints
A targeted initiative combining weekly eLearnings and a manager-led coaching model to address the root causes of recurring
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Annual Enrollment Period Training
Annual Enrollment Period Training
A program rebuilt each year to prepare Medicare sales agents for the most demanding and compliance-critical sales season.
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